Communication & Collaboration Tools

Rilo provides comprehensive communication and collaboration tools for team messaging, video conferencing, and real-time collaboration. These tools enable automated communication workflows, team coordination, and seamless collaboration.

Available Tools

Slack - Channel-based messaging platform for team collaboration
Discord - Instant messaging and VoIP platform
Microsoft Teams - Unified collaboration platform
Zoom - Video conferencing platform
Telegram - Secure cloud messaging platform
WhatsApp - Customer interaction via WhatsApp Business API
Webex - Video conferencing and collaboration platform
Chatwork - Team communication and collaboration platform
Pushbullet - Cross-device sharing
Respond.io - AI-powered customer conversation management
Sendbird - In-app communication platform
Zoho Mail - Secure email hosting (see Email Tools)

Slack

Channel-based messaging platform for team collaboration with extensive workspace management capabilities.

Authentication

Requires authentication with slack integration.

Capabilities

Slack provides comprehensive team communication capabilities:

Channel and direct messaging
File sharing and collaboration
App integrations and workflows
User and workspace management
Search and archiving
Canvas and document collaboration

Available Functions

Slack provides 111 functions for comprehensive workspace management:

Function	Description
`send_message`	Send a message to a channel or user. Supports rich formatting, attachments, and blocks. Returns message timestamp for threading.
`send_ephemeral_message`	Send a message visible only to a specific user in a channel. Useful for private notifications within public channels.
`schedule_message`	Schedule a message for future delivery. Specify exact timestamp for delivery. Can be cancelled before send time.
`updates_a_slack_message`	Edit an existing message. Requires channel and message timestamp. Can update text, attachments, and blocks.
`deletes_a_message_from_a_chat`	Delete a message from a conversation. Requires appropriate permissions.
`create_channel`	Create a new Slack channel. Can be public or private. Returns channel ID for subsequent operations.
`archive_a_slack_conversation`	Archive a channel. Archived channels are hidden but preserved. Can be unarchived later.
`rename_a_conversation`	Rename a channel. Only works for regular workspaces, not Enterprise Grid.
`list_all_channels`	List all channels in the workspace. Includes public and private channels the user has access to.
`find_channels`	Search for channels by name or other criteria. Useful for finding channels before operations.
`list_all_users`	List all users in the workspace. Includes active, deactivated, and bot users.
`find_users`	Search for users by name, email, or other criteria. Returns user IDs and profile information.
`find_user_by_email_address`	Find a specific user by their email address. Useful when you have email but need Slack user ID.
`retrieve_detailed_user_information`	Get complete profile information for a user including custom fields, timezone, and status.
`add_reaction_to_an_item`	Add an emoji reaction to a message. Use standard emoji names without colons.
`remove_reaction_from_item`	Remove an emoji reaction from a message. Only works for reactions you’ve added.
`fetch_item_reactions`	Get all reactions on a message. Returns emoji names and users who reacted.
`upload_or_create_a_file_in_slack`	Upload a file to Slack. Can share to channels immediately or keep private.
`list_files_with_filters_in_slack`	List files with filtering by type, user, or channel. Supports pagination for large file sets.
`delete_a_file_by_id`	Delete a file from Slack. Removes from all channels where it was shared.
`create_canvas`	Create a new Slack Canvas. Canvases are collaborative documents within Slack.
`edit_canvas`	Edit an existing canvas. Update content, formatting, and structure.
`delete_canvas`	Delete a canvas. Permanently removes the document.
`get_canvas`	Retrieve canvas content and metadata.
`list_canvases`	List all canvases in the workspace.
`create_a_reminder`	Create a reminder for yourself or another user. Set specific time or relative delay.
`list_reminders`	List all reminders. Includes pending and completed reminders.
`delete_a_slack_reminder`	Delete a reminder before it fires.
`mark_reminder_as_complete`	Mark a reminder as completed without deleting it.
`set_status`	Set your Slack status with emoji and text. Can include expiration time.
`clear_status`	Clear your current status.
`set_dnd_duration`	Enable Do Not Disturb for a specified duration. Silences notifications.
`end_snooze`	End Do Not Disturb mode early. Resumes normal notifications.

Slack provides many more functions for workspace management. Use get_tools_capabilities to see the complete list.

Available Triggers

Slack supports app event triggers:

Trigger Slug	Description
`SLACK_RECEIVE_MESSAGE`	Triggered when a new message is received in a channel or DM. Can be filtered by channel, user, or message content.
`SLACK_CHANNEL_CREATED`	Triggered when a new channel is created.
`SLACK_USER_JOINED`	Triggered when a user joins the workspace.

Use get_tools_trigger_actions to discover all available triggers for Slack.

Discord

Instant messaging and VoIP platform with text chat, voice and video calls, community servers, screen sharing, and media sharing.

Authentication

Requires authentication with discord integration.

Capabilities

Discord provides community and team communication capabilities:

Text and voice channels
Server and community management
User and role management
Media sharing
Bot integration

Available Functions

Discord provides functions for messaging, channel management, and server administration:

Function	Description
`send_message`	Send a message to a channel. Supports rich formatting and embeds.
`edit_message`	Edit an existing message.
`delete_message`	Delete a message from a channel.
`create_channel`	Create a new text or voice channel.
`delete_channel`	Delete a channel from a server.
`list_channels`	List all channels in a server.
`list_messages`	List messages from a channel with pagination.
`add_reaction`	Add an emoji reaction to a message.
`remove_reaction`	Remove an emoji reaction from a message.

Available Triggers

Discord supports app event triggers:

Trigger Slug	Description
`DISCORD_MESSAGE_CREATED`	Triggered when a new message is sent in a channel.
`DISCORD_MESSAGE_UPDATED`	Triggered when a message is edited.
`DISCORD_MEMBER_JOINED`	Triggered when a member joins a server.

Use get_tools_trigger_actions to discover all available triggers for Discord.

Microsoft Teams

Unified collaboration platform with chat, video meetings, file storage, and integration within Microsoft 365 for distributed teams.

Authentication

Requires authentication with microsoftteams integration.

Available Functions

Microsoft Teams provides functions for messaging, meetings, and team management:

Function	Description
`send_message`	Send a message to a channel or chat.
`create_channel`	Create a new channel in a team.
`list_channels`	List all channels in a team.
`list_messages`	List messages from a channel.
`create_meeting`	Schedule a Teams meeting.
`list_meetings`	List upcoming meetings.
`get_meeting`	Get details of a specific meeting.

Available Triggers

Microsoft Teams supports app event triggers:

Trigger Slug	Description
`MICROSOFTTEAMS_MESSAGE_CREATED`	Triggered when a new message is sent in Teams.
`MICROSOFTTEAMS_CHANNEL_CREATED`	Triggered when a new channel is created.

Use get_tools_trigger_actions to discover all available triggers for Microsoft Teams.

Zoom

Video conferencing platform for hosting meetings, breakout rooms, screen sharing, and enterprise integrations.

Authentication

Requires authentication with zoom integration.

Available Functions

Zoom provides functions for meeting management and video conferencing:

Function	Description
`create_meeting`	Create a new Zoom meeting. Supports scheduling, recurring meetings, and settings.
`get_meeting`	Get details of a specific meeting including participants and settings.
`update_meeting`	Update meeting settings, time, or other properties.
`delete_meeting`	Delete a scheduled meeting.
`list_meetings`	List all meetings for a user. Supports filtering by type and time range.
`add_meeting_participant`	Add a participant to a meeting.
`remove_meeting_participant`	Remove a participant from a meeting.
`get_meeting_participants`	Get list of participants for a meeting.
`create_webinar`	Create a Zoom webinar.
`list_webinars`	List all webinars for a user.

Available Triggers

Zoom supports app event triggers:

Trigger Slug	Description
`ZOOM_MEETING_CREATED`	Triggered when a new meeting is created.
`ZOOM_MEETING_STARTED`	Triggered when a meeting starts.
`ZOOM_MEETING_ENDED`	Triggered when a meeting ends.
`ZOOM_PARTICIPANT_JOINED`	Triggered when a participant joins a meeting.

Use get_tools_trigger_actions to discover all available triggers for Zoom.

Secure cloud messaging platform for sending encrypted messages, managing chats, creating interactive bots, and engaging users seamlessly.

Authentication

Requires authentication with telegram integration.

Available Functions

Telegram provides functions for messaging and bot management:

Function	Description
`send_message`	Send a message to a chat or channel.
`edit_message`	Edit an existing message.
`delete_message`	Delete a message from a chat.
`forward_message`	Forward a message to another chat.
`get_chat`	Get information about a chat.
`list_chats`	List all chats for a user.
`create_channel`	Create a new Telegram channel.
`add_channel_member`	Add a member to a channel.

Available Triggers

Telegram supports app event triggers:

Trigger Slug	Description
`TELEGRAM_MESSAGE_RECEIVED`	Triggered when a new message is received.
`TELEGRAM_CHANNEL_POST`	Triggered when a new post is made in a channel.

Use get_tools_trigger_actions to discover all available triggers for Telegram.

Customer interaction via WhatsApp Business API for messaging, automation, supporting only Business accounts.

Authentication

Requires authentication with whatsapp integration.

Available Functions

WhatsApp provides functions for messaging and customer interaction:

Function	Description
`send_message`	Send a message via WhatsApp Business API.
`send_template_message`	Send a pre-approved template message.
`get_message_status`	Get delivery status of a message.
`list_conversations`	List all conversations.
`get_conversation`	Get details of a specific conversation.

Available Triggers

WhatsApp supports app event triggers:

Trigger Slug	Description
`WHATSAPP_MESSAGE_RECEIVED`	Triggered when a new message is received via WhatsApp.

Use get_tools_trigger_actions to discover all available triggers for WhatsApp.

Using Communication Tools in Workflows

Example: Automated Slack Notifications

"Monitor Gmail for new emails from support@example.com and send summary to Slack #support channel"

The workflow will:

Use Gmail trigger to detect new emails
Process email content
Use Slack to send notification to channel

Example: Meeting Reminder Workflow

"Start workflow when a Zoom meeting is about to start and send reminder to participants via Slack"

The workflow will:

Use Zoom trigger for meeting start
Get meeting participants
Send reminders via Slack

Best Practices

Message Formatting

Use rich formatting for better messages:

Slack: Use blocks and attachments for structured messages
Teams: Use markdown formatting
Discord: Use embeds for rich content

Channel Management

Organize communication with channels:

Create dedicated channels for workflows
Use channel mentions for notifications
Archive old channels to keep workspace clean

Meeting Automation

Automate meeting workflows:

Create recurring meetings with Zoom
Send calendar invites via Google Calendar
Post meeting summaries to Slack

Limitations

Slack: Cannot invite users to workspace (requires admin panel)
All Tools: Each tool connects to a single authenticated account per workflow
All Tools: Subject to service rate limits and API quotas
WhatsApp: Only supports Business accounts, not personal accounts

Each communication tool integration connects to a single authenticated account. To use multiple accounts, create separate workflows.

​Available Tools

​Slack

​Authentication

​Capabilities

​Available Functions

​Available Triggers

​Discord

​Authentication

​Capabilities

​Available Functions

​Available Triggers

​Microsoft Teams

​Authentication

​Available Functions

​Available Triggers

​Zoom

​Authentication

​Available Functions

​Available Triggers

​Telegram

​Authentication

​Available Functions

​Available Triggers

​WhatsApp

​Authentication

​Available Functions

​Available Triggers

​Using Communication Tools in Workflows

​Example: Automated Slack Notifications

​Example: Meeting Reminder Workflow

​Best Practices

​Limitations

Available Tools

Slack

Authentication

Capabilities

Available Functions

Available Triggers

Discord

Authentication

Capabilities

Available Functions

Available Triggers

Microsoft Teams

Authentication

Available Functions

Available Triggers

Zoom

Authentication

Available Functions

Available Triggers

Telegram

Authentication

Available Functions

Available Triggers

WhatsApp

Authentication

Available Functions

Available Triggers

Using Communication Tools in Workflows

Example: Automated Slack Notifications

Example: Meeting Reminder Workflow

Best Practices

Limitations